Privacy Policy — Velvet Local

Overview

Velvet Local ("we," "us," or "our") operates the website at velvetlocal.com. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information. By using our site or contacting us, you agree to the practices described here.

We do not sell personal information. We do not share it with third parties except as described below.

Information we collect

We collect information you provide directly to us, including:

Your name, practice name, city, email address, and phone number when you submit a contact or booking request
The content of any messages you send us

We may also automatically collect limited technical information when you visit our site, such as your browser type, referring URL, and pages viewed. This is used only to understand how the site is used and improve it.

How we use your information

To respond to your inquiry or booking request
To communicate with you about our services
To improve this website and our service offerings
To comply with applicable laws and obligations

We will not send you marketing communications unless you have explicitly opted in. You can opt out at any time by replying to any email with "unsubscribe" or by emailing us directly.

Third-party services

We use a small number of third-party services to operate our website and business:

Calendly — used for scheduling calls. If you book a call, Calendly collects your name, email, and scheduling information. Their privacy policy is available at calendly.com/privacy.
Formspree — used to process contact form submissions. Form data is transmitted to Formspree's servers. Their privacy policy is available at formspree.io/legal/privacy-policy.
Google Fonts — used to serve typography. Google may log font requests. Their privacy policy is available at policies.google.com/privacy.

We do not use advertising trackers, Facebook Pixel, or behavioral retargeting tools on this site.

Cookies

This site may set cookies for basic functionality and analytics. We do not use third-party advertising cookies. You can disable cookies in your browser settings without affecting your ability to view this site.

Data retention

We retain contact and inquiry information for up to 24 months, or until you ask us to delete it. If we enter into a service agreement with you, we retain records for the duration of the engagement and up to 3 years after it ends, as required for business and legal purposes.

Your rights

Depending on where you are located, you may have the right to:

Request access to the personal information we hold about you
Request correction or deletion of your information
Object to or restrict certain uses of your information
Withdraw consent where processing is based on consent

To exercise any of these rights, email us at michelle@velvetlocal.com. We will respond within 30 days.

Children's privacy

This site is not directed at children under 13. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, contact us and we will delete it promptly.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this page periodically.

Contact

If you have questions about this Privacy Policy or how we handle your information, contact us at:
michelle@velvetlocal.com
Velvet Local